Senior Core Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.

< People Functions >

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. /同僚、上司、全ての部門と友好的かつプロとしての関係を維持する。
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. /EmPactに定めるフォーシーズンズ服務規律と行動規範カテゴリー1およびカテゴリー2の遵守および遂行
• Develop healthy and happy relation with other front office team member in particular and all hotel employee in general /ホテルの従業員全般、特に他のフロントオフィスチームメンバーと健全で友好的な関係を作る。
• Assist in other areas of the department as needed. /必要に応じ、部署の他の領域も手伝う。

< Product Functions >

• Ensure all local and corporate policies, works rules and benchmark standard are properly applied /会社の規則、ホテルの規則、就業規則、ベンチマークスタンダードの全てが適用されるよう徹底する。
• Utilize Golden appropriately for a maximum guest recognition/satisfaction /ゲストの認識 および満足度を最大化するため、Goldenを適切に活用する。
• Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem /ゲストとのつながりを築き、滞在全般や問題点についてゲストからフィードバックをいただく。問題に対して前向きに取り組み解決を図る。
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. /スイッチボード、ホテルコンピューターシステム（例：プロパティマネジメント、無線システム）、高速インターネットシステム、ファクシミリを活用・管理する。 · Familiar to security Issues (Fire Alarm Procedures, Calling the house doctor, Bomb threats, Guest/Staff confidentiality) /セキュリティ問題に熟知している。（火災警報プロシージャー、ホテルドクターの呼び出し、爆弾脅迫、ゲスト/スタッフの情報管理）
• Ability to understand and have full knowledge of Hotel Information (Hotel information, Four Seasons information. /ホテル情報（ホテル情報、フォーシーズンズ情報など）を理解し、熟知すること。
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. /効率的かつ専門的な方法で、ホテルの火災管理パネル、および緊急および安全状況を監視し、対応する。
• Proficient in Four Seasons Chat platform /フォーシーズンズチャットプラットフォームを使いこなす能力 · Accepts and delivers wake-up calls, messages and facsimiles in a timely manner /モーニングコール、メッセージ、ファクシミリをタイムリーに受け、お届けする。
• Assist with responsibilities and duties in the absence of Reservationists and In Room Dining – Order Taking. /リザベーショニスト不在時の対応、ルームサービスオーダーテイカーのオーダー受付業務を補佐する。
• Perform any additional duties as assigned by Reservation/PBX Manager/Front Office manager or Director of Room./その他、リザベーション/PBXマネージャー/フロントオフィスマネージャーまたはディレクターオブルームスが指示した業務を行う

< Profit Functions >

https://careers.fourseasons.com/us/en/job/REQ10382699/Senior-Core-Agent