Assistant Manager

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities are:

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

Some of the skills and attributes required to be successful in this role:

• Strong commitment to delivering excellent customer service.
• Skilled in resolving conflicts professionally and diplomatically.
• Forward-thinking and can anticipate potential challenges before they arise.
• Demonstrates strong leadership and decision-making abilities.
• Can effectively lead, motivate, and develop team members.
• Comfortable managing team dynamics.
• Excellent verbal and written communication skills.
• Ability to communicate clearly with team members, customers, and upper management.
• Strong interpersonal skills to maintain positive relationships within all stakeholders
• Ensures high-quality standards in daily operations.
• Strong organizational skills with an ability to manage multiple priorities.
• Flexible and open to new ideas, feedback, and changes in the workplace.

Additionally:

• Experience in Hotel Front Office as an Assistant/Duty Manager or Team Leader.
• Computer literate with experience in Opera Cloud or similar PMS, Microsoft Word and Outlook
• Current and Valid First Aid Certificate + CPR
• Hold RP Badge and Responsible Service of Alcohol valid in South Australia
• Availability to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per business demands
• Candidate must hold Full time working rights in Australia
• Must hold an Australian National Police clearance and Working with vulnerable people checks (or is willing to obtain one at the time of offer)

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Duty meals
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/assistant-manager-in-pullman-adelaide-adelaide-australia-jid-45393