Front Office Manager

Mandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d’Ampezzo, in the heart of the UNESCO-listed Dolomites. Scheduled to open in Winter 2026, the resort will mark the debut of Mandarin Oriental in one of Italy’s most renowned mountain destinations, combining the legendary heritage of the Cristallo with Mandarin Oriental’s exceptional service, refined design, and award-winning hospitality.

The resort will feature elegantly appointed rooms and suites, exceptional dining experiences, a world-class Spa & Wellness Centre, and curated year-round experiences designed for discerning international travellers seeking the finest alpine luxury.

Joining the pre-opening team offers a unique opportunity to help shape one of Europe’s most anticipated luxury hotel openings, contributing to the creation of an extraordinary guest experience from day one.

As a Front Office Manager, you will be responsible for the following duties:

Pre-Opening Responsibilities

• Support the successful pre-opening of the Front Office department, ensuring operational readiness prior to the resort opening.
• Assist in recruiting, onboarding, training and developing the Front Office team in accordance with Mandarin Oriental standards.
• Implement Front Office policies, procedures, brand standards and service sequences.
• Participate in the setup, testing and commissioning of Front Office systems, including the Property Management System (PMS), guest service platforms and operational procedures.
• Support mock operations, departmental training, emergency procedures and opening readiness exercises.
• Collaborate with Rooms, Housekeeping, Engineering, IT and other operational departments throughout the pre-opening phase.

Operational Responsibilities

• Oversee the day-to-day operation of the Front Office department, ensuring seamless guest arrivals, departures and overall guest satisfaction.
• Lead, motivate, coach and develop the Front Office team, fostering a culture of service excellence and continuous improvement.
• Ensure all guests receive personalized, professional and efficient service in accordance with Mandarin Oriental standards.
• https://careers.mandarinoriental.com/jobs/front-office-manager-cortina-d-ampezzo-italy