Bell Captain

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

• Greets all guests and co-workers with a smile and an appropriate hospitality greeting.
• Positioned at the Bell desk at all times to provide or arrange assistance with guest luggage upon arrival, and departure.
• Tracks luggage as it arrives up the ramp from the Door Person.
• Answers the telephone inquiries promptly.
• Monitors ALICE system to ensure timely dispatch of all guest calls.
• Tracks and records all “Fronts” and “Lasts” in ALICE to ensure accurate records are kept of all bellmen movements in the event of follow-up or tracking needs to occur.
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. If unable to provide the required assistance, seeks out and refers to another resource for successful completion.
• Maintain communication and favorable working relationships with all fellow employees.
• Applies policy and procedure as set forth to ensure consistency of service and
  standard of performance.
• Oversees and directs Guest Service staff on a shift basis, ensuring customer satisfaction is consistently obtained, and adherence to service standards are applied.
• Organizes and expedites handling of group baggage.
• Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets.
• Records and updates relevant recording logbooks.
• Effectively reviews all daily reports and utilize information systems as E-mail, Pass on sheets, Daily Function listing, Inter office correspondence, VIP list, and act upon requirements in a timely fashion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• https://careers.accor.com/global/en/job/bell-captain-part-time-in-fairmont-royal-york-toronto-canada-jid-106428