Valet/Bell Person

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.  Edmonton’s castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings.  At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Valet/Bell Person (Part Time)
From a warm welcome to a fond farewell, as a Bell Person, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests’ stay.

What you will be doing:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
• Greet all guests arriving by vehicle, and promote valet parking as the only hotel-related parking option or clearly direct guests to appropriate public parking service if they prefer
• To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest’s stay
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensure all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking fees and a clear explanation of valet benefits
• Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner

• Complete thorough walk around of guest vehicles prior to entering the garage and highlight any damage on the corresponding valet parking ticket
• When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
• Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
• https://careers.accor.com/global/en/job/valet-bell-person-part-time-in-fairmont-hotel-macdonald-edmonton-canada-jid-91391