Rooms Division Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Rooms Division Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.
Financial Returns
· Oversees their implementation
· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs
· Conducts probation and formal performance appraisal in line with company guidelines
· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance
· Regularly communicates with staff and maintains good relations
Guest Experience
· Build and maintain positive relationships with all customers and guests in order to exceed their needs
· Take action to address these needs in order to exceed their expectations
· Create a positive hotel image in every interaction with internal and external customers
· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes
· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition
· Ensure guests are greeted upon arrival and make time to interact effectively with guests.
· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.
· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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