Assistant Front Office Manager

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

As the Assistant Front Office Manager, you are at the heart of the resort experience – welcoming guests, setting the tone in the lobby, and ensuring every arrival, stay, and departure feels seamless and personal. You lead by example, supporting the Front Office team with a calm, confident presence and a sharp eye for detail, while ensuring service standards are consistently delivered at the highest level.

In this role, you balance hands-on leadership with operational excellence. You anticipate guest needs, resolve concerns with professionalism and warmth, and work closely with other departments to create a smooth and elevated guest journey. Every day brings something new, and you thrive in a fast-paced luxury environment where memorable service, genuine connection, and team culture matter.

Start Date: September 2026

What You’ll Be Doing

Front Office Operations & Guest Experience 

• Oversee daily Front Office operations, including Front Desk Agents, Front Desk Supervisors and Night Auditors.
• Maintain a visible and engaging lobby presence, anticipating guest needs and ensuring smooth operational flow during peak periods.
• Ensure consistent delivery of elevated, personalized service aligned with Rimrock standards.
• Manage escalated guest concerns with empathy, discretion, and effective service recovery.

Leadership & Team Development 

• Lead scheduling, training, and performance conversations to support accountability, engagement, and career development.
• Coach and develop team members, identifying future leaders and supporting growth pathways within the Front Office.
• Set clear expectations and provide direct, timely feedback to maintain high performance standards.
• Act as department lead in the absence of the Front Office Manager, ensuring continuity of leadership and service excellence.

Operational Excellence & Process Improvement 

• Drive efficiency through strong organization, attention to detail, and disciplined execution of Front Office processes.
• Analyze workflows, identify gaps, and implement improvements that enhance the guest journey and team effectiveness.
• Ensure accuracy in reporting, cash handling, room status coordination, and system usage. https://careers.accor.com/global/en/job/assistant-front-office-manager-in-rimrock-banff-emblems-collection-banff-canada-jid-106758