Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island’s sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Four Seasons Resort O’ahu at Ko Olina is looking for a Temporary Part Time Communications Agent who has a passion for excellence and the spirit of aloha.

The Communications Agent reports to the Director of Reservations answers and directs phone calls, chats, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Responsible in providing the most efficient and courteous hotel communications service and to undertake other duties and responsibilities as required by Management.
• Answer phone & chat inquiries in an efficient and friendly manner and routing communications to the proper departments.
• An important member of the CORE Office, assisting with updating guest details for a seamless stay prior to arrival.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer issues; and provide general resort information as requested.
• https://careers.fourseasons.com/us/en/job/REQ10388011/Communications-Agent-Temporary