Intern, Concierge

Mandarin Oriental Jumeira, Dubai is looking for a Concierge Intern to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel’s beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

Job Purpose

The Concierge Intern is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest’s needs and requests.

As a Concierge Intern you will be responsible for the following duties:

• Create focused conversations with guests which identify their personal preferences.
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
• Provide clear directions for all guests travelling outside of the hotel.
• Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
• Maintain a daily record via Concierge software of all guest requests, reservations and confirmations for guests.
• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
• Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
• Assists guests in the confirming or booking of airline flights.
• https://careers.mandarinoriental.com/jobs/intern-concierge-dubai-united-arab-emirates-4d590d4d-cda4-4998-bbf5-6f7981b3456f