Tamayyaz Front desk agent

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Join us at Accor, where life pulses with passion!

​As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Duties & Responsibilities

1. Guest Welcome & Departure:
   • Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand’s hospitality standards.
   • Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.
   • Handle guest check-out procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.
2. Reservations Management:
   • Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel’s property management system (Opera).
   • Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.
3. Guest Services & Communication:
4. https://careers.accor.com/global/en/job/tamayyaz-front-desk-agent-saudis-only-in-novotel-jeddah-tahlia-street-jeddah-saudi-arabia-jid-107287