Bar Manager

About the job

The Bar Manager is responsible for the overall management and daily operations of the hotel bar, ensuring exceptional guest experiences, outstanding beverage quality, and strong financial performance. This role leads the bar team, drives service excellence, develops innovative beverage offerings, and maintains compliance with hotel policies, brand standards, and safety regulations. The Bar Manager is expected to create a vibrant and engaging atmosphere while maximizing guest satisfaction and profitability.

As Bar Manager, you will be responsible for the following duties:

• Oversee the daily operations of the Bar, ensuring exceptional guest experiences, service excellence and compliance with hotel standards.
• Lead, develop and motivate the bar team to deliver outstanding beverage service and achieve departmental goals.
• Maintain a strong presence during operating hours to ensure beverage quality, service consistency and guest satisfaction.
• Drive revenue growth through beverage promotions, seasonal offerings, upselling initiatives and special events.
• Monitor sales performance, beverage costs, labor costs and inventory levels to achieve financial targets.
• Ensure all beverages are prepared, presented and served in accordance with brand and operational standards.
• Handle guest feedback and complaints professionally, ensuring prompt resolution and service recovery.
• Conduct regular training to enhance product knowledge, mixology skills and service standards.
• Ensure compliance with liquor licensing regulations, HACCP requirements, hygiene standards and workplace safety procedures.
• Maintain effective stock control, purchasing and inventory management to minimize waste and maximize profitability.
• Collaborate closely with Culinary, Restaurants, Events, Sales & Marketing and other hotel departments to support business objectives.
• Support VIP functions, promotions and special projects as required by management.

As Bar Manager, we expect from you

• Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum 3 years of bar management experience in a luxury hotel, upscale bar, or international hospitality brand.
• Strong knowledge of wines, spirits, cocktails and beverage operations.
• Proven leadership, communication and guest service skills.
• Sound understanding of revenue management, cost control and inventory management.
• Good command of spoken and written English and Mandarin.
• Passionate about creating memorable guest experiences with a proactive and positive attitude.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• https://careers.mandarinoriental.com/jobs/bar-manager-hangzhou-china