Chinese Restaurant Manager

• Plan and manage staffing levels, duty rosters and manpower deployment according to operational requirements.
• Maintain a strong presence on the restaurant floor, especially during peak periods, to ensure service excellence and guest satisfaction.
• Handle guest enquiries, feedback and complaints professionally, ensuring timely resolution and effective service recovery.
• Monitor service quality, cleanliness, restaurant ambiance and colleague grooming standards at all times.
• Drive revenue growth through upselling initiatives, promotions, special events and innovative dining experiences.
• Collaborate closely with the Chinese Kitchen team on menu implementation, seasonal promotions and product enhancements.
• Monitor departmental performance, including revenue, expenses, labor costs and inventory control, to achieve financial objectives.
• Ensure compliance with HACCP, food safety, hygiene, sanitation and workplace safety requirements.
• Identify training and development needs, conduct regular coaching and build a high-performing team culture.
• Maintain strong working relationships with Culinary, Banquets, Sales & Marketing, Finance, Purchasing and other hotel departments.
• Ensure all luxury service standards, brand expectations and guest satisfaction targets are consistently achieved.
• Support VIP functions, special events and other operational projects as assigned by management.

As Chinese Restaurant Manager, we expect from you

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or a related discipline.
• Minimum 3 years of management experience in a Chinese restaurant, luxury hotel, or international hospitality brand.
• Strong knowledge of restaurant operations, service standards and guest engagement.
• Good understanding of revenue management, cost control and team leadership.
• Excellent communication, coaching and interpersonal skills.
• Good command of spoken and written English and Mandarin.
• Proficient in Microsoft Office and restaurant POS systems.
• Positive, service-oriented and able to perform effectively in a fast-paced environment.

Our commitment to you

https://careers.mandarinoriental.com/jobs/chinese-restaurant-manager-hangzhou-china