Quality Manager

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Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel’s commitment to personalized attention ensures that each guest’s stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

The Quality Manager is responsible for overseeing the development, implementation, and continuous improvement of quality standards across all departments of the property. This role plays a key part in ensuring a consistently exceptional guest experience.

Working closely with department heads and leadership, the Quality Manager supports operational teams by embedding a culture of excellence, accountability, and innovation—driving service consistency, compliance, and guest satisfaction.

Key Responsibilities

• Design, implement, and monitor property-wide quality assurance programs, SOPs, and service standards.
• Conduct regular audits and inspections across all operational areas to ensure compliance with brand, health, safety, and regulatory standards.
• Track and report on KPIs related to guest satisfaction, service delivery, and operational consistency.
• Analyze guest feedback [ to identify trends and areas for improvement.
• Lead root-cause analysis of service failures and collaborate with departments on corrective actions and guest recovery plans.
• Champion a proactive guest-centric culture.
• Support People & Culture in developing service training programs tied to guest feedback and brand pillars.
• Conduct quality-focused training sessions to reinforce standards and empower Heartists in delivering personalized luxury experiences.
• Coach and mentor departmental trainers and supervisors on service quality best practices.
• Maintain a centralized dashboard of quality metrics, feedback channels, and audit results.
• Present regular quality performance reviews to the leadership team, highlighting wins, risks, and areas for improvement.
• Lead cross-functional initiatives to elevate service standards and operational efficiency.
• https://careers.accor.com/global/en/job/quality-manager-in-sofitel-riyadh-hotel-and-convention-centre-opening-jid-108123