Assistant Guest Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Experience Manager

Company Description

 

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

 

Job Description

 

Key Responsibilities

  • Ensure a warm welcome and professional farewell for all guests, creating a positive and memorable guest experience.
  • Organize and coordinate special events, VIP arrivals, and personalized guest experiences according to guest preferences.
  • Monitor guest satisfaction and feedback and implement appropriate actions to improve the overall guest experience.
  • Train, coach, and support team members in guest relations, service standards, and hospitality best practices.
  • Maintain accurate guest records, preferences, and special requests in the hotel management system to support personalized service.
  • Assist in developing and implementing initiatives to improve guest satisfaction, engagement, and loyalty.
  • Handle guest complaints and concerns professionally, ensuring timely resolution and appropriate follow-up.
  • Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service.
  • Manage guest communications, including correspondence, special requests, pre-arrival arrangements, and follow-up.
  • Monitor service quality and ensure compliance with Novotel service standards and hotel policies across all guest touchpoints.
  • Assist in coordinating concierge services, transportation, activities, and other guest requests.
  • Support the Guest Relations Manager in maintaining high levels of guest satisfaction and operational efficiency.

 

Qualifications

 

Job Qualifications

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Fluency in English and Arabic with excellent verbal and written communication skills.
  • Minimum 3 years of experience in Guest Relations, Front Office, or hospitality management, preferably within a hotel environment.
  • Strong leadership, communication, and team management skills.
  • Excellent customer service, problem-solving, and complaint-handling abilities.
  • https://careers.accor.com/global/en/job/assistant-guest-experience-manager-in-makkah-saudi-arabia-jid-108255

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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