Guest Experience Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Every guest journey is a story waiting to be told. As our Guest Experience Manager, you will be the guardian of memorable moments, ensuring every interaction reflects warmth, elegance, and personalized service. From the moment our guests arrive until they depart, you will create exceptional experiences that inspire lasting memories and heartfelt connections.

What is in it for you

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Learning and development opportunities through Accor Academies.
• Career growth opportunities within your hotel and across the global Accor network.
• The opportunity to make a meaningful impact through our sustainability and Corporate Social Responsibility initiatives, including Planet 21.
• Be part of a passionate team that celebrates creativity, individuality, and authentic hospitality.

What you will be doing

• Lead and champion the guest experience journey, ensuring every touchpoint exceeds luxury service standards.
• Foster a culture of personalized, heartfelt hospitality, creating memorable and unique experiences for every guest.
• Conduct regular quality inspections and service audits across guest rooms, public areas, restaurants, and all guest-facing facilities to ensure exceptional presentation and service excellence.
• Monitor compliance with brand standards and hotel quality assurance requirements, implementing continuous improvement initiatives.
• Analyze guest feedback, online reviews, guest satisfaction surveys, and quality reports to identify trends, develop action plans, and enhance the overall guest experience.
• Collaborate closely with operational leaders to implement service improvements, resolve quality concerns, and drive operational excellence.
• Deliver engaging training sessions, coaching, and service refreshers to inspire Heartists to consistently deliver memorable guest experiencehttps://careers.accor.com/global/en/job/guest-experience-manager-in-alwadi-hotel-doha-mgallery-collection-doha-qatar-jid-104934