Front Desk Agent

irst impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

● Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

● Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories

● Fluency in Arabic and English is required. Omani Nationals with 1-2 years of experience in hotels will be considered for this position.

● Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. https://careers.ihg.com/en/job-details/?jobref=Front+Desk+Agent%7cGB%7c160591#167955