Butler

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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W INSIDER CONCIERGE

 

POSITION SUMMARY

As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.

 

Core Work Activities
Guest Experience & Service Delivery

  • Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions.
  • Greet and assist guests in the lobby as needed, offering directions, insights, and support.
  • Respond to inquiries about property amenities, attractions, and events.

Local Expertise & Partnerships

  • Maintain a curated database of local vendors, contacts, and partners.
  • Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests.
  • Share maps, brochures, and custom recommendations.
  • Manage vendor relationships to secure exclusive guest access.
  • Liaise with external providers to confirm bookings and arrangements.
  • Verify special requests are delivered exactly as promised when working with external providers.

Continuous Improvement

  • Log guest requests, feedback, and special notes for seamless team handovers.
  • Follow up during the stay to confirm satisfaction and address evolving needs.
  • Support with pre-arrival, amenity planning as needed.

Brand Representation

  • Keep a bold, stylish presence at the desk that reflects the brand vibe.
  • Deliver “Whatever/Whenever” service with confidence and flair.
  • Protect guest privacy and handle information with discretion.

Minimum Requirements

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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