Director of Housekeeping

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Canouan is a remote island hideaway on Canouan Island in St. Vincent and the Grenadines, fast becoming one of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway.

About the job

The Director of Housekeeping is responsible for leading all housekeeping operations across the hotel, ensuring the highest standards of cleanliness, presentation and guest satisfaction. Reporting to the Director of Rooms, this role plays a key part in delivering Mandarin Oriental’s legendary quality standards while driving operational excellence, colleague engagement and financial performance.

As Director of Housekeeping, you will be responsible for the following duties:

• Lead and manage all housekeeping operations, ensuring Mandarin Oriental Legendary Quality Standards are consistently delivered throughout the hotel.
• Develop, motivate and inspire the housekeeping team through effective leadership, coaching, training and succession planning.
• Ensure exceptional guest experiences by maintaining the highest standards of cleanliness, room presentation and public area appearance.
• Monitor service delivery through SOPs, LQEs, LQA standards and quality action plans to achieve and exceed guest expectations.
• Partner closely with Front Office, Engineering, Laundry, People & Culture and other departments to ensure seamless hotel operations.
• Manage departmental payroll, productivity, forecasting and budgeting to achieve agreed financial objectives.
• Oversee inventory management, linen operations, guest supplies, amenities and housekeeping equipment to ensure operational efficiency and cost control.
• Drive the hotel’s preventive maintenance programme in collaboration with Engineering and the Director of Rooms to maintain exceptional room quality.
• https://careers.mandarinoriental.com/jobs/americas-director-of-housekeeping-canouan-saint-vincent-and-the-grenadines