POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
https://careers.marriott.com/sales-executive/job/329121924A33B3297B40593C85AB0F69
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description Situated on one of the most charming beaches of Phu Quoc island, only 10 minutes from the airport, Novotel Phu Quoc Resort is a natural paradise overlooking the Gulf of Thailand. The Resort provides multiple choices of rooms for family, couples, groups, and individual travellers with 246 spacious and comfortable rooms set […]
Ø 协助销售总监-团队管理部门事务，尤其在总监不在岗期间提供支持。 Assist the Director of Sales – MICE in the Management of the Department especially in the absence of the Director of Sales – MICE. Ø 在销售总监-团队缺席时及 / 或代表其参加会议和客户活动。 Attend meetings and client events in the absence of and / or instead of the Director of Sales – MICE. Ø 在直属领导的指导下，直接接收、审核活动及团队请求（包括潜在客户信息、招标书等）并进行协调。 Direct receipt, qualification […]
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of […]
