Revenue & Reservations Manager

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blends with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness – each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the role

Based at Mandarin Oriental Punta Negra, Mallorca and as part of the Revenue & Reservations team, you will lead the reservations department, ensuring a seamless and efficient reservations process that supports the hotel’s commercial and operational goals. Working closely with the Sales & Marketing, you will play a key role in maximizing room revenue through effective inventory control, accurate rate loading, and data-driven reporting.

As Revenue & Reservations Manager, you will be responsible for the following duties:

• Supervise the daily operations of the Reservations team, ensuring high levels of accuracy, efficiency, and guest service.

• Prepare and distribute relevant reports (daily pick-up, group pick-up, segmentation, pace reports) to support revenue decisions and strategic planning.

• Ensure that all rates are correctly loaded and maintained across systems, and that inventory is managed in alignment with demand forecasts.

• Conduct regular audits of systems such as PMS, CRS, and Sales & Catering platforms to ensure data integrity, accurate content, and system optimization.

• Maintain effective communication with Sales regarding group blocks, cut-off dates, and booking pace to support conversion and displacement analysis.

• Be fully knowledgeable of all room types, rate structures, promotions, and selling strategies to ensure accurate quoting and conversion.

• Monitor competitor pricing and distribution channels using tools such as OTA Insight, STR, and other benchmarking platforms to support market positioning.

• Participate in the weekly Revenue and Commercial meetings, contributing reservations data and operational insights to inform decisions.

• Support the preparation of short- and long-term room revenue forecasts in collaboration with Revenue Management. https://careers.mandarinoriental.com/jobs/revenue-reservations-manager-mallorca-balearic-islands-spain