Learning and Development Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Learning and Development Manager

Company Description

 

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London’s The Savoy, New York’s The Plaza and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Cape Grace, A Fairmont Managed Hotel, sits on a private quay at Cape Town’s V&A Waterfront — one of the most coveted addresses in African luxury hospitality. With 113 keys, Two MICHELIN Keys and the Condé Nast Traveller Triple Crown, Cape Grace is recognised globally as a benchmark of intimate five-star luxury. It is a property with a distinct personality, a loyal international following and an ambition to be counted among the best in the world.

 

Job Description

 

Position scope:

The Learning & Development Manager will take responsibility for the co-ordination and execution of operational training for the hotel. The Manager will work closely with operational leaders to develop and lead on the job training in line with Fairmont’s standard of operation in order to take the guest and colleague engagement to the next level.

General Duties and Responsibilities:

  • Responsible for the coordination and execution of operational training for the hotel.
  • Oversees Hotel Department Trainers.
  • Provides ongoing coaching, feedback and guidance to Departmental Trainers and Leaders to ensure consistent and on the job, training is taking place.
  • Provides support, development and mentorship of Departmental Trainers.
  • Manage the implementation, upkeep and execution of the training checklists and follow up ensuring consistently high standards across all departments.
  • Be active in monitoring the operations, guest and external audit feedback and ensure operational presence to observe,identify training needs,validate training and program implementation effectiveness.
  • https://careers.accor.com/global/en/job/learning-and-development-manager-in-cape-grace-a-fairmont-managed-hotel-cape-town-sout-jid-109321

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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