FOO Restaurant Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role
Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction. Assist managers to maintain normal operations.
具备专业的餐饮酒水知识和正确的操作程序，指导员工，服务顾客，确保顾客的满意。协助经理维持部门正常运营。
What you will do

• The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. 根据四季酒店的服务标准，向顾客提供高品质，专业，友好的服务使顾客有一个快乐的就餐经历。
• The ability to utilize the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings. 能够使用酒店的电脑系统点单，打印账单，关闭账单，及收档时完成全天账单的阅读统计工作。
• The ability to ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved. 满足顾客的需求，处理问题，同时报告经理及告之处理的方法。
• The ability to greet each guest promptly, courteously, graciously with eye contact, a smile and good posture. 能够及时，亲切，有礼貌的问候顾客，做到与顾客的目光接触，面带微笑及保持良好的姿态。
• The ability to participate in each meal service, knowing how to set up for breakfast, lunch and dinner.  All menu items and preparation and service standards for all items. 能够参与到每个时段的餐饮服务中去，知道如何布置早餐，午餐及午餐。同时根据服务标准，做好准备工作。
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 做到感同身受，探悉顾客的满意度，给予恰当的建议，对顾客的要求和顾虑做出迅速合理的回复。

What you bring

• One to two years previous experience in a line, supervisory or senior server position in F&B. 不少於两年服务员或高级服务员经验
• https://careers.fourseasons.com/us/en/job/REQ10390614/FOO-Restaurant-Supervisor