Reservations Supervisor

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Supervisor to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue – Reservations Department, the Reservations Supervisor is responsible for the efficient functioning of the Reservations department. The Reservations Supervisor reports to the Assistant Reservations Manager.

As Reservations Supervisor, you will be responsible for the following duties:

• Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
• Review Opera & PMS availability keeping sufficient inventory for high yield segments.
• Prepare the team roster.
• Submit the monthly payroll.
• Control no show and late cancellation charges.
• Train, develop, and motivate staff to increase productivity.
• Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance to ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards.
• Responsible for the preparation and onboarding of new colleagues.
• Prepare the monthly training calendar.
• Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
• https://careers.mandarinoriental.com/jobs/reservations-supervisor-abu-dhabi-united-arab-emirates-11632883-15ed-4bf8-9eb1-158adbf8e6fe