Guest Relations Supervisor

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We are seeking an enthusiastic and detail-oriented Guest Relations Supervisor to join our hospitality team in Baghdad, Iraq. In this pivotal role, you will serve as the primary liaison between our guests and hotel departments, ensuring exceptional service delivery and guest satisfaction. As a Guest Relations Supervisor, you will lead guest interactions with professionalism and empathy, while supervising and mentoring team members to maintain our commitment to outstanding hospitality standards. Your collaborative approach, customer-focused mindset, and cultural awareness will be instrumental in creating memorable experiences for our guests and fostering a positive, inclusive hotel environment.

• Conduct pre-arrival, mid-stay, and post-stay communications with guests to proactively identify and address their needs and expectations
• Supervise and mentor guest relations staff, providing guidance on guest interaction protocols and service excellence standards
• Compile and distribute comprehensive lists of anticipated guest services and amenities to relevant departments, ensuring seamless coordination
• Contact appropriate departments (Bell Services, Front Desk, Housekeeping, Engineering, Security) to resolve guest requests, concerns, or problems efficiently
• Prioritize and resolve outstanding guest requests or issues from previous days, ensuring timely follow-up and satisfaction
• Listen attentively to guest feedback and complaints, demonstrating empathy while implementing effective solutions
• Conduct regular guest contact rounds throughout the day to assess satisfaction levels and identify potential concerns or suggestions
• Document all guest comments, requests, suggestions, and complaints, analyzing patterns to improve service delivery
• Administer and analyze guest satisfaction questionnaires, translating results and distributing findings to department managers
• Identify and coordinate special occasions (birthdays, anniversaries, etc.) with relevant departments, ensuring memorable celebrations
• Maintain transparent communication and information flow across all departments to support operational excellence
• Follow VIP procedures and protocols, extending personalized greetings and farewells to distinguished guests
• https://careers.accor.com/global/en/job/guest-relations-supervisor-in-movenpick-hotel-al-zaytoon-baghdad-baghdad-iraq-jid-110073