Lobby Ambassador

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Lobby Ambassador, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• As Lobby Hostess, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-ou. A Lobby Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Ensure guests are welcomed when entering the property
  Achieve positive outcomes from Guest queries in a timely and efficient manner
  Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  Ensure that management is kept fully aware of any relevant feedback from guests and, or, other departments
  Demonstrate a high level of customer service at all times
  Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  Comply with hotel security, fire regulations and all health and safety legislation
  Act in accordance with policies and procedures when working with front of house equipment and property management systems
  Follow company brand standards
  Assist other departments, as necessary

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.