A rewarding opportunity has emerged at Rimrock Banff, Emblems Collection, for a Director of Guest Experience to join our Rooms leadership team.
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, creativity, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
$85,000.00- $95,000.00 gross annually, based on previous experience and education.
At Rimrock, the guest experience is not something that happens behind a desk. It unfolds in every arrival, every welcome, every thoughtful gesture, and every moment when someone recognizes what a guest needs before they have to ask.
As Director of Guest Experience, you will lead the teams responsible for bringing that experience to life from the moment a guest arrives until the moment they leave, and every interaction in between.
Overseeing Guest Services, Lobby Hosts, Bell, Valet and Drivers, while providing oversight to Expeditions and supporting the Master of the House program, you will create a seamless and distinctly Rimrock approach to arrival, departure, transportation, VIP recognition and guest connection.
Highly visible and deeply connected to the operation, you will set the pace for the floor and inspire service that feels polished without feeling scripted, luxurious without feeling formal, and personal without ever feeling forced.
Key Responsibilities
Guest Experience & Service Leadership
VIP & Guest Recognition
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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