Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

“Hospitality is a work of Heart” at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
 

Job Description

 

Located in the centre of Melbourne, ibis Budget Melbourne CBD is the perfect destination for guests to experience all that Melbourne has to offer! With our 146 guest rooms we are the basecamp four our guests urban adventures. We are currently seeking part time Night Auditor to join our team.

What You’ll Be Doing

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts
  • Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
  • Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
  • Prepare and distribute relevant reports to relevant departments.
  • Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
  • Maximising guest satisfaction as well as the safety and security of the property.
  • Attending to guests’ requests efficiently and effectively to ensure total customer satisfaction.
  • https://careers.accor.com/global/en/job/guest-service-agent-in-ibis-budget-melbourne-cbd-melbourne-australia-jid-103378

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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