A fantastic opportunity has arisen for a Guest Services Manager to join the heart of Rimrock Banff, Emblems Collection.
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
$56,000.00- $72,000.00, based on previous experience and education.
This role is about more than managing operations, it’s about owning the entire arrival and departure experience. As Guest Services Manager, you are the strategic and cultural leader of our front-of-house guest journey, setting the standard for service excellence from the front drive to the lobby and beyond.
With a sharp operational lens and a calm, authoritative presence, you lead Bell Services, Valet, Door, and Resort Driver teams to deliver seamless, anticipatory, and unmistakably Emblems experiences. You balance pace with precision, empowering your leaders and teams while safeguarding consistency, safety, and brand standards.
Key Responsibilities
Guest Experience & Presence
Team Leadership & Development
Operational Excellence
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues Hospitality is a work of heart, […]
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