Guest Service Agent

Wonil Hotel – Handwritten Collection, situated in the heart of Perth along the banks of the Matilda Bay’s Swan River. Wonil Hotel Perth offers a range of 66 spacious, modern apartment-style hotel rooms and West Kitchen & Bar, an 80-seater restaurant with a Western Australian food and wine focus, along with an outdoor terrace designed to host unique events for up to 100 guests. On your days of leisure, uncover Perth’s thriving artistic side, showcased through its dynamic street art and cultural hubs. Delight your senses with visits to local wineries and artisanal food producers, or embark on adventures along the endless sandy shores.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

 Accor Benefits

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts – Available on a range of accommodation, services and even
• https://careers.accor.com/global/en/job/guest-service-agent-in-21-hackett-dr-6009-crawley-aus-jid-110391