Assistant Chief Concierge

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Confidential information
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Confidential information
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Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Chief Concierge

ASSISTANT CHIEF CONCIERGE

 

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Chief Concierge to join our Front Office team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

 

About the job

 

Based at the Mandarin Oriental, Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Assistant Chief Concierge is responsible for providing supervision, direction and leadership for the Concierge Department in accordance with the objectives, performance and quality standards established and to be fully conversant with the hotel operations. The Assistant Chief Concierge reports to the Chief Concierge.

 

As Assistant Chief Concierge, you will be responsible for the following duties:

  • To assist in the day-to-day operation of the department. Ensuring total quality management in all guest services provided by Concierge, Bellmen, Doormen and Airport Representatives.
  • Ensure effective implementation of the IMS policy and procedures.
  • Ensure continuous training and awareness of the IMS system.
  • Ensure OTPs are monitored and acted upon.

 

As Assistant Chief Concierge, we expect from you: 

  • To assume responsibilities of the Chief Concierge in his absent.
  • Ensure proper management of porte-cochere in cooperation with the Duty Managers and Director of Safety, Health & Security.
  • Ensure prompt delivery of handling forwarding items, safe storage and proper log recording.
  • Ensure management of guests’ luggage and proper records are kept.
  • Ensure the efficiency in the meet & greet services at KLIA and the arrival & departure services to and from the Hotel.
  • Ensure proper service for guests requiring air, bus and train tickets, documents, theatre tickets, car hires, tours and any arrangement which the hotel guests may request are provided.
  • Plan and organizes manning to cope with the needs of the business.
  • Ensure that all physical aspects of the areas are under control and are always kept in good state of maintenance.
  • https://careers.mandarinoriental.com/jobs/assistant-chief-concierge-kuala-lumpur-selangor-malaysia

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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