JOB SUMMARY
Responsible for the successful functioning of the At Your Service operation while leading and coordinating Camp Nekajui experiences across the guest journey. The position ensures that all guest requests, service recovery opportunities, room service orders, additional item requests, directions, and follow-up needs are received, processed, tracked, and resolved professionally, promptly, and correctly. Guest requests and issues are monitored and analyzed to support continuous improvement, operational excellence, and exceptional guest satisfaction.
Leads the execution of the property’s Expertise From The Start approach, ensuring guests begin their journey prior to arrival through personalized planning, expert recommendations, and meaningful engagement tailored to their interests, preferences, and travel purpose. The role oversees pre-arrival communications, guest preference gathering, itinerary coordination, and the effective communication of guest insights across departments to deliver highly personalized and seamless experiences throughout the stay.
Serves as the primary coordinator of the guest journey, partnering closely with Front Office, Recreation, Food & Beverage, Culinary, Spa, Housekeeping, Residences, and other operational departments to curate memorable experiences, activities, celebrations, and special arrangements that reflect the distinctive character of Nekajui and Peninsula Papagayo. The role ensures guest profiles, preferences, logistical requirements, itineraries, and special arrangements are effectively consolidated and shared across departments to support seamless execution and personalized service delivery.
In addition, the role provides leadership and oversight for Camp Nekajui, ensuring programming is engaging, educational, safe, and aligned with the property’s Reserve positioning. Experiences are designed to foster discovery, connection with nature, cultural appreciation, creativity, environmental stewardship, and meaningful memories while maintaining the highest standards of luxury hospitality and service excellence.
The Manager is responsible for maintaining compliance with applicable Marriott standards, local regulations, safety requirements, and operational procedures related to guest services and Camp Nekajui operations, while continuously evaluating guest feedback, participation trends, and service performance to enhance the overall guest experience and support the property’s quality and service objectives.
https://careers.marriott.com/guest-services-manager/job/6C25DF189B1012B34766EADB774CEE15
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
