Guest Services

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do…

We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards.

You will:

• Answer internal and external phone calls promptly and courteously.

• Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules.

• Coordinate with other departments (Housekeeping, Engineering, F&B, etc.) to ensure timely fulfillment of guest needs.

• Record, track, and dispatch requests to the relevant departments.

• Handle Room Service, wake-up calls, voicemail, and restaurant/spa reservation requests.

• Redirect calls or inquiries to the appropriate department when needed.

• Perform quality checks to ensure guest requests are completed to standard.

• Respond to guest complaints or concerns with empathy and professionalism.
• https://careers.accor.com/global/en/job/guest-services-and-quality-intern-in-sls-barcelona-barcelona-spain-jid-83193