Guest Service Agent – Mandarin

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent – Mandarin

Company Description

 

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

 

Position: Guest Service Agent

Department: Front Office/ Guest Relations

Reports to: Guest Relations Manager

_______________________________________________________________

 

PURPOSE OF POSITION

 

Handling all aspects of Guest service to maximize guest satisfaction.

 

KEY ROLES & RESPONSIBILITIES

  • Maintain exemplary department standards of behavior and appearance and attitude
  • Taking ownership of all requests coming directly from the guest or other colleagues/ manager regarding guests. Thorough follow up to be ensured to guarantee maximum guest satisfaction through guest recognition and prompt cordial attention
  • Coordinate with Concierge, Butler, Housekeeping and other departments regarding special guests’ requests and or preparations, as well as excursions
  • Promote Inter-Hotel sales and in-house facilities
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
  • Is familiar with other Raffles properties so that resident indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
  • https://careers.accor.com/global/en/job/guest-service-agent-mandarin-in-raffles-seychelles-baie-ste-anne-seychelles-jid-92155

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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