Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Duties and Responsibilities
· Ensure effective operation of the Reservations department in meeting the business goals of the hotel.
· Review and evaluate the current reservations structure by monitoring performance over several months, and provide feedback and recommendations for an optimal setup that improves efficiency, team productivity, and conversion rates.
· Set and monitor targets for the reservations team to drive direct enquiry conversion, ensuring timely follow-up, effective communication, and upselling techniques are utilized to maximize booking opportunities and revenue growth.
· Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs.
· Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.
· Responsible for developing, organizing, and implementing of Reservations orientation and ongoing training.
· Be fully aware at all times of the selling strategy, rates, packages, groups and booking status of the hotel.
· Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.
· Ensure available technology (PMS & RMS) is fully
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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