Doorperson/Valet

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson/Valet.

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $18.80/hour

Reporting to the Valet Manager, responsibilities and essential job functions include but are not limited to the following:

• Warmly welcome arriving guests and confidently present valet parking as the preferred hotel parking solution.
• Deliver an exceptional luxury experience throughout every guest interaction.
• Greet guests and colleagues with professionalism, warmth, and genuine hospitality.
• Securely label and store all vehicle keys in designated locked locations.
• Clearly communicate valet rates and exclusive guest benefits.
• Maintain a smooth, elegant arrival experience by keeping entrances clear and traffic flowing efficiently.
• Conduct a meticulous vehicle inspection and document any pre-existing damage.
• Provide knowledgeable guidance on hotel amenities, dining, events, transportation, and local attractions.
• Retrieve guest belongings and fulfill special requests promptly and discreetly.
• Respond to emergency situations in accordance with hotel safety protocols.
• Promote guest and colleague safety by promptly reporting concerns to Security and Management.
• Consistently uphold Fairmont luxury service standards and valet excellence.
• Proactively address and report operational, safety, and appearance deficiencies.
• Confidently operate all vehicle types, including manual transmissions.
• Maintain flexibility to support overnight operations when required.
• Perform additional duties as assigned in support of the guest experience.
• Other duties as assigned

• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• https://careers.accor.com/global/en/job/doorperson-valet-part-time-in-fairmont-chateau-laurier-ottawa-canada-jid-105115