Front Office Team Leader

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Office Team Leader

Company Description

 

Our mission at IBIS London Shepherd’s Bush is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London Shepherd’s Bush you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

  • Salary £15.80 per hour
  • Full time hours
  • ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Hotel discounts for your Friends and Family
  • Training & Development
  • International career opportunities
  • Recommend a Friend Incentive
  • Pension Scheme
  • Cycle to work scheme

If you feel you are the right candidate for the role as our Front Office Team Leader please click ‘apply’ now! We’d love to hear from you!

 

Job Description

 

As our next Front Office Team Leader, you…

  • Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
  • Manage Group Reservations
  • Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
  • Address guest complaints that have not been resolved by team members, providing swift solutions.
  • Assist the Management in developing and implementing new procedures as needed.
  • Ensure effective and efficient communication processes daily, maintaining service standards.
  • Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
  • Guide new staff through their initial induction into the team, department, following established guidelines.
  • https://careers.accor.com/global/en/job/front-office-team-leader-in-ibis-london-shepherds-bush-hammersmith-london-unit-jid-112083

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Experience Agent

Job for: Locals

Company Description   HYDE Perth has recently established itself as a world class employer of choice and to be part of something special. Since the hotel’s opening in March 2026, we have been bringing the signature Hyde energy to the vibrant heart of Western Australia. This bold and stylish hotel embodies the spirit of the Hyde […]

Australia

Doorperson/Valet

Job for: Locals

Company Description   Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson/Valet. What is in it for you: Wonderful company culture – our colleagues are at the heart of all that we do Food & […]

Canada

Front Desk Intern

Job for: Locals

Company Description   Are you currently studying and looking to gain professional experience in the hospitality industry? We offer opportunities for students who are eager to learn, grow, and gain real-world experience within a professional hotel operation.   Job Description   Are you studying Hospitality, Tourism, Business Administration, Public Relations, Communications, or a related field? […]

Mexico

Recepcionista

Job for: Locals

Descripción de la empresa   En Accor, somos mucho más que un líder global; valoramos la individualidad y te damos la libertad de encontrar el puesto y la marca que mejor se adapten a tu personalidad única. Nuestro compromiso con tu desarrollo y aprendizaje garantiza que tu trabajo tenga un verdadero propósito, permitiéndote explorar las […]

Colombia

Réceptionniste Tournant

Job for: Locals

Description de l’entreprise   Notre hôtel Novotel Deauville Plage recherche activement un réceptionniste tournant F/H, en CDI 39h à partir du 18 Mai 2026. En nous rejoignant comme Réceptionniste tournant H/F, vous intégrerez une équipe d’Heartists de 60 collaborateurs dans l’hôtel, dont 8 en Réception avec vous. Notre hôtel propose aux voyageurs 100 chambres dont […]

France