Front Office Team Leader

POSITION SUMMARY

What we ask of you:

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• Energising motivation – its infectious – no job is too big or too small.
• A passion for the industry, a want to be the best in service.
• New South Wales Responsible Service of Alcohol.
• Full Australian Working rights required.

POSITION SUMMARY

• Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Cash guests’ personal checks and traveler’s checks.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Assist management in training, motivating, and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Perks, Rewards, Motivationshttps://careers.marriott.com/front-office-team-leader/job/B455CAB3A08579A3CBDE1DD32D1F1DCE