Est-ce que tu seras notre prochain(e) GO Réceptionniste ?
L’équipe du Novotel Bordeaux Lac recherche leur nouveau(elle) réceptionniste tournant(e) pour rejoindre la team des GO THÉRAPEUTES (oui, ici on soigne aussi bien nos clients que l’ambiance !).
Une équipe de 8 personnes, dynamique, soudée et toujours prête à accueillir un(e) collègue avec le sourire et une bonne dose d’énergie.
Tes missions, si tu les acceptes :
Accueillir nos clients avec chaleur et professionnalisme, de leur arrivée à leur départ
Gérer les appels, les mails et toutes les demandes avec efficacité et bonne humeur
T’adapter aux différents shifts (matin, soir, nuit ponctuellement) et assurer la continuité du service
Être un véritable pilier de l’expérience client, en créant une relation personnalisée
Participer à l’optimisation des ventes et à la fidélisation
Travailler main dans la main avec toute l’équipe dans une ambiance conviviale
Tu es dynamique, polyvalent(e), organisé(e) et tu aimes le contact client ?
Tu as un bon esprit d’équipe et tu sais t’adapter à toutes les situations avec le sourire (même à 6h du matin 😄) ?Tu as déjà eu une expérience en hôtellerie ?
Alors ce poste est fait pour toi !
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to […]
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to […]
Open doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, and […]
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier […]
