Hostess

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, the Hostess is responsible for ensuring that the guests are welcomed to the restaurant and are seated in accordance with their wishes. The Hostess reports to the Restaurant Manager.

As Hostess, you will be responsible for the following duties:

• During the opening procedure, ensure that the table top set up (tent cards) is set according to the restaurant’s requirements.
• Ensure that all table top items are clean and in good repair.
• Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
• Set up the hostess desk according to the standards of Emirates Palace.
• Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace.
• Seat the guest according to the standards of Emirates Palace.
• Assist with service as required by the Restaurant Manager.
• Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace.
• Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
• During the closing procedure, ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace.
• To be present in the restaurant during service hours.
• Ensure that all menus, drinks lists, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace.
• Assist Restaurant Manager in maintaining all guest history records.
• Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.

As Hostess, we expect from you: 

• Minimum 1 year of experience in the same role in a luxury hotel is preferred, resort experience will be an advantage.
• Excellent interpersonal and communication skills, customer service and professional attitude.
• Additional language will be a plus.https://careers.mandarinoriental.com/jobs/hostess-vendome-all-day-dining-abu-dhabi-united-arab-emirates-f35cd767-0098-494c-afad-032b7ab24f36