Receptionist

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Responsibilities:

To provide a warm, professional, and efficient welcome to all guests while ensuring a smooth and personalized check-in and check-out experience. The Front Desk Agent/ Receptionist is responsible for handling guest requests, maintaining accurate guest records, processing payments, and ensuring that all Front Office procedures and hotel standards are consistently followed.

• Welcome and acknowledge guests in a warm, friendly, and professional manner.
• Provide guests with information regarding hotel facilities, services, operating hours, and local attractions.
• Handle guest requests, inquiries, and concerns promptly and professionally.
• Follow up on guest requests to ensure satisfaction.
• Maintain a high level of guest engagement throughout the stay.
• Handle complaints professionally and escalate matters to the appropriate supervisor or manager when required.
• Process room assignments, registration, check-in, check-out, and room changes in accordance with hotel procedures.
• Ensure all guest information is accurately entered and maintained in the Property Management System.
• Verify guest identification and registration details in accordance with hotel policies and applicable regulations.
• Process cash and credit card transactions accurately and maintain proper documentation.
• Ensure accurate posting of charges and payments to guest accounts.
• Monitor guest accounts and report discrepancies to the relevant supervisor.
• Maintain accurate records of room status, guest movements, and Front Office transactions.
• https://careers.accor.com/global/en/job/male-front-desk-agent-receptionist-moevenpick-hotel-amman-in-moevenpick-hotel-amman-amman-jordan-jid-108133