Function
Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott Policies and Procedures.
What We offer
Required Experience & Qualifications
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: Key Responsibilities: – Provides information regarding the company’s facilities & services – Provides the customer services such as check in/out wake-up calls to guests and answers guests’ enquiries – Ensures to always be awared of VIP in-house – Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure – Prepares […]
Description: Set in Malaysia’s rapidly developing capital our hotel is located in the heart of KL Eco City Bangsar and directly connected to LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally located in between Kuala Lumpur and Petaling Jaya with 252 guest rooms ranging from well- appointed Superior rooms Deluxe rooms Club […]
Description: To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards Ensures implementation of SOP and all policies & procedures related to the department. Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. […]
Description: Description: – To handle local and overseas room booking by noting and recording accurately booking requirements such as number of room type of room number of guest duration of stay name of caller name of company terms of payment arrival and departure information percentage and type of discount if any. – To amend or […]
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
