AFOM

Description:

• As this position will lead of Front Office department.
  To ensure front office management tasks such as workflows
• forms
• Team members training are running smoothly.
  To ensure desk operating system such as Opera
• Ving Card
• Operator system are working properly.
  – Implementation and training of SOP and all policies & procedures as per ONYX standard to the department.
  – Deliver a high quality guest experience in accordance with established standards.
  – Meets
• greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
  – Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

Qualifications:

• Able to manage the operation
• provide training and procedure and strong leadership skills.
  – Have strong ability to handle and drive Guest experience.
  – Minimum 2 year of experiences in 3 star hotel.
  – Proficient in OPERA system.
  – Proficient in English communication
  – Excellent personal presentation and interpersonal skills
  – Confident outgoing personality and a can-do approach to any request.

Education:

Diploma

Years of experience:

3

Number of positions:

1