Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Job Description

 

  • Lead operational departments during your shift, working closely with Department Heads to ensure seamless service delivery across the resort.
  • Champion a culture of genuine hospitality, delivering personalised, professional and memorable guest experiences.
  • Act as the senior point of contact for guest enquiries, concerns and service recovery, resolving issues confidently and effectively.
  • Lead by example, setting the standard for service excellence, professionalism and presentation.
  • Inspire, coach and support team members to create a positive, engaged and high-performing workplace culture.
  • Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
  • Drive commercial awareness by promoting resort facilities, services, experiences and special offers.
  • Maintain accurate shift records and communicate operational matters effectively across departments.
  • Ensure compliance with workplace health and safety, emergency procedures, company policies and operational standards.
  • Act as a proud ambassador of both Elysium Noosa and Accor, embodying our values and delivering The Elysium Way in every interaction.

 

Qualifications

 

  • Previous leadership experience within a hotel, resort or premium hospitality environment.
  • Strong guest engagement and problem-solving skills.
  • The ability to remain calm, decisive and professional under pressure.
  • Excellent communication and interpersonal skills.
  • A commitment to service excellence, team collaboration and operational standards.
  • Flexibility to work a rotating roster, including evenings, weekends and public holidays.
  • Salary: $80,000 plus superannuation
  • https://careers.accor.com/global/en/job/duty-manager-in-elysium-noosa-resort-mgallery-collection-noosa-hea-jid-114237

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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