Night Auditor

At Sofitel, luxury is more than elegance – it’s a way of operating. Every interaction, every decision and every detail shapes our reputation. As a Night Auditor, you will play an integral role in ensuring seamless overnight operations, combining exceptional guest service with financial precision to maintain the high standards that define our hotel.

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.

A career that lets your passion shine:

• Deliver a warm, personalised and professional welcome to all guests, ensuring every interaction reflects Sofitel’s luxury service standards.
• Manage overnight Front Office operations, responding to guest enquiries, requests and complaints with discretion, efficiency and care.
• Complete nightly financial audits, ensuring all revenue, charges, payments and transactions are accurately processed and reconciled.
• Perform end-of-shift cashiering and reconciliation, maintaining precise records and adhering to hotel financial controls and procedures.
• Coordinate guest wake-up calls, valet parking, express check-outs and other overnight service requirements with attention to detail.
• Maintain accurate guest registration details, guest history records, VIP flags, diary events and special requests to support personalised service.
• Liaise with Housekeeping, Concierge, Engineering and other departments to ensure smooth overnight operations and a seamless handover to the morning team.
• Prepare and distribute required financial and operational reports accurately and within designated timeframes.
• Uphold hotel security protocols, safeguarding guest valuables, confidential information and hotel assets throughout the night.
• Champion VIP guest recognition and Cousu Main personalised service initiatives, creating thoughtful experiences that reflect the Sofitel brand.
• Identify and report operational issues, safety hazards and guest concerns promptly, contributing to a safe and secure environment for guests and Heartists.

What you will bring to the role:

• Previous experience in Front Office, hotel reception, night auditing or a similar customer-facing hospitality role.
• https://careers.accor.com/global/en/job/night-auditor-in-sofitel-gold-coast-broadbeach-broadbeach-australia-jid-114562