Food & Beverage Supervisor

Position Summary:

• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing the problem and taking immediate action.
• Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments.
• Implement food control and service standards, grooming standards, and appearance.
• Administer procedures related to internal audit. Inspect facilities and equipment for clean, safe and sanitary conditions.
• Maintain positive working relationships with regular vendors, guests, and co-workers.
• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organise and conduct pre-shift and departmental meetings, communicating pertinent information to the staff, such as house count and menu changes.
• Monitor the quality of food preparation (cooking techniques, food temperatures, plate presentation).
• Monitor storage and rotation of food stock and supplies to ensure sanitation and inventory procedures are in accordance with hotel guidelines.
• Monitor reservations, making sure they are correct and the guest is assisting.
• Make sure Agilysys is working properly and monitor food & beverage sales from server staff.
• Periodically equipment inventory.

Education and Experience

• Education: Secondary Vocational Education (EPI) or equivalent required.
• Certificates: ServeSafe and Food Handlers Health Certificate.
• Work experience: 0-3 supervisory-level experience.
• Language skills: English, Papiamento, Dutch and Spanish.

https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/223353