Server

As “Server”, you will be responsible for the following duties:

• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
• To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
• To greets guests and establish rapport in order to ensure guest satisfaction
• To ensure that the restaurant is kept clean and inappropriate order at all times
• To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
• To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
• To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
• To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
• To up-sell services and products to our guests at all times, enhancing service and generating increased revenue
• To perform any tasks relating to billing according to hotel service standards and cashiering policies
• To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
• To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum.

As “Server”, we expect from you:

• Demonstrates a high standard of verbal communication, social skills and up-selling skills
• Willing to work a flexible schedule and holidays
• Have a minimum of 2 years’ experience in similar position, preferably in luxury environment
• Have the ability to handle multiple tasks at one time
• Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfactionhttps://careers.mandarinoriental.com/jobs/server-istanbul-turkiye