Concierge

Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination.

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Be part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests.

Luxury Purpose: Join our Concierge team and play an important role in delivering exceptional guest experiences. You will assist with guest arrivals and departures, including valet parking and luggage handling, while providing personalised recommendations and arranging local experiences. Through warm, attentive service and strong local knowledge, you will help create a seamless and memorable luxury stay

Duties

• Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
• Provide a high standard of service to all hotel guests, anticipating and proactively attending to guest requests and enquiries.
• Assist with guest arrivals and departures, including car doors, luggage handling and escorting guests to their rooms when required.
• Coordinate luggage delivery and storage, ensuring baggage is handled promptly and securely.
• Assist with group arrivals and departures, including luggage coordination and guest assistance during their stay.
• Arrange transportation, restaurant reservations, tours, and local activities on behalf of guests.
• Maintain strong knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.
• Deliver guest amenities to rooms as required and assist with VIP arrival preparations.
• Liaise with local activity providers, transport operators, and service partners to coordinate bookings.https://careers.accor.com/global/en/job/concierge-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-114965