Guest Service Centre Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Centre Agent

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

 

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

 

KEY DUTIES AND RESPONSIBILITIES

 

Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:

  • Clearly understand the concept of guest services centre being the one point of contact for guests.
  • Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology
  • Is updated of VIP/RSVP etc. and repeat guest list.
  • Perform duties of guest services when necessary.
  • Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
  • Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
  • Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept.
  • Ensure immediate transmission of invoices to the cashiers / front desk.
  • Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition)
  • Ensures that all guest requests are channelled correctly and followed upon effectively.https://minor.wd102.myworkdayjobs.com/en-US/Careers/job/Dubai-United-Arab-Emirates/Guest-Service-Centre-Agent_JR101782?Business_Unit=aad9f66d5e7f1018d61630cb61990000&Business_Group=9db76b4e787d1000a5e7c0e54a700000

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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