Guest Experience Agent

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The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality.

Compensation: $36 per Hour

RESPONSIBILITIES:

• Consistently offer a professional, friendly greeting and engaging service
• Understand all colleagues’ tasks in the outlet
• Assist with booking, modifying and cancelling reservations
• Collect, file, distribute and answer to guest feedback and questions
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience
• Assist with maintaining menus
• Understand shift end reports in the outlet and the POS system
• Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests
• Coat check responsibilities
• Follow outlet policies, procedures and service standards
• https://careers.accor.com/global/en/job/palm-court-guest-experience-agent-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-71942