Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently; you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As a Guest Relations Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As the Guest Relations Manager, you will be responsible for performing the following tasks to the highest standards:

  • Ensure streamline communication with the team and guests and achieve consistent results.
  • To anticipate, in advance, all materials and supplies and ensure their availability.
  • To promote teamwork and foster a harmonious working climate.
  • To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs.
  • To ensure all communication with American Whiskey Club Members with regards to enquiries, and monthly reservation updates.
  • Overview of Menu and EDMs creation for special events
  • Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
  • To ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing.
  • To take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products.
  • To take full ownership of any reservation for groups, VIP and media.
  • To ensure proper procedures and maintenance in regard to guests’ correspondences, both in terms of inquiries and follow-up.
  • The ability to maintain and update computer files whenever needed, including standardized letters, latest menus, etc.
  • To discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each
  • https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/215487

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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