Assistant Club Lounge Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division, the Assistant Club Lounge Manager is responsible for day-to-day Club Lounge operational requirements. It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Club Lounge operations. The Assistant Club Lounge manager reports to the Club Lounge Manager.

As an Assistant Club Lounge Manager, you will be responsible for the following duties:

• Oversee daily Club Lounge operations, ensuring smooth workflows, proper staffing, and efficient service delivery.
• Supervise colleague performance, punctuality, grooming, and behaviour in line with Mandarin Oriental standards.
• Train, coach, and develop Club Lounge colleagues through structured programs, evaluations, and mentoring.
• Ensure compliance with hotel policies, company regulations, and local safety, security, and hygiene standards.
• Maintain the Legendary Quality Experiences and Mandarin Oriental’s Guiding Principles in all guest and colleague interactions.
• To assist Club Lounge guest room allocation and personally welcome VIP and long-stay guests, ensuring guest recognition, accurate history records, and fulfilment of preferences.
• Oversee food and beverage service, including supply management, lounge cleanliness, table setup, and compliance with service standards.
• Conduct daily briefings, assign side work, and monitor performance to ensure operational consistency.
• Coordinate guest service details such as special requests, event timing, billing instructions, and décor requirements.
• https://careers.mandarinoriental.com/jobs/assistant-club-lounge-manager-abu-dhabi-united-arab-emirates-6e74335e-9aff-49e5-aeab-15f0a112d893